Who is a Salesforce® Administrator?

You do not need a Salesforce® Administrator anymore! Yes, you heard it right. But I was joking because I needed your attention. Now that I have got your attention, I can let my readers know what I want to talk about in this blog.Salesforce® is a very popular and successful CRM tool. The ecosystem around Salesforce® is far bigger than the solution itself. Obviously, with the increased adoption of Salesforce®, there are new jobs and profiles that have come up. This new breed of career includes Salesforce® Administrator. While most of us must have heard or read about a Salesforce® administrator. However, many of us still not very clear about the roles & responsibilities and importance of this profile.

So, here in this blog, we are going to talk about Who is a Salesforce® Administrator?

Today, Salesforce® Administrator is a successful career choice and a much-wanted role in an organization using Salesforce®. Let’s dig deeper into who Salesforce® Administrator is?
A Salesforce® administrator is a blend of business leader, Salesforce® expert, and an important connection between all departments with amazing communication skills. Salesforce® is a comprehensive tool that requires a skilled and versatile Salesforce® Administrator to manage it effectively. Salesforce® administrators are redefining this role with their own skills to run an organization smoothly. So, what does this guy do? No offense, females are excellent Salesforce® Administrator too. Salesforce® Administrator’s primary responsibility is to champion high efficiency and productivity apart from fantastic coordination. Further, a Salesforce administrator can help you create smart workflows, customized dashboards, and reports as per your requirement. It is also the responsibility of the Salesforce® Administrator to keep their users updated and trained with latest in Salesforce®. Educating users, troubleshooting their issues and keeping projects on track. A Salesforce® Administrator’s top priority is helping their team, solving issues is on top of things.

What value do they add to your organization?

Organizations are increasingly realizing the value a Salesforce® administrator brings to the business. More and more companies are making an investment in this profile. No doubt the profile of Salesforce® Administrator is in great demand. According to a finding by burninglass Salesforce® is now the 7th most in-demand software skill in job postings, up from 18th just four years ago Salesforce® Administrator is the lead for several core business processes, including running reports, implementing integrated technologies, managing and setting permissions and training users and much more. A smart and creative Salesforce® Administrator will keep his users happy and productive with his creative and useful ideas. The organization depends on them to keep business run smarter.

Further, let’s find out what qualities to look for in a Salesforce® Administrator- Already excited to know the good better and best qualities of your Salesforce® administrator? Go ahead, it is all yours! 

Communication Skills at Priority

As a Salesforce® administrator, this guy has the task to become people’s choice. He will have to entertain a wide spectrum of people including clients, stakeholders, employees, managers, IT consultants etc. Hence, good communication skill of your administrator will leave a good impact on your business. Now, if you may ask me what really does the Salesforce® administrator has to talk about? Is there a specific agenda that they handle? Well! Any update, any change, any process and implementation of anything new into your Salesforce® panel has to be conveyed to the users and that’s what Salesforce® administrators convey to you. Hence, Communication skill falls in the top priority list and you shouldn’t compromise here, after all, he/she is the face of your organizations Salesforce®.

Is Salesforce® Administrator a Technology Freak?

The more he knows about technology, better he will be for your organization. This doesn’t necessarily mean he needs to be a geek but at least an enthusiastic person who is fond of digging into the technology space and keeping up to date about the technological changes in and out. You need to make sure that you are hiring a person who doesn’t easily get frustrated out of the technical issue and rather work upon solving it no matter what. Secondly, he needs to be a problem solver, a quick learner and a person willing to follow the thread to get into the root of the problem. Find out how curious he is about technology, that’s how it works! But also do keep in mind it’s not about coding, it’s more about sales and management, choose wisely.

Analyze his visionary perspective

Does he look like an out of the box thinker? Do his strategies sound convincing enough? How do you think can he handle the situation in a given scenario? Analyze these possibilities thoroughly before taking a decision because the above-stated questions tend to bring out the thinking capacity as well as the perspective of an individual. He needs to be a person who aligns your business strategy with technology in a most outstanding way. Further, a logical person with a strategic mind can be a blessing for your organization. Deploy his perspective and employ your initiative for a perfect Salesforce® balance.

It’s not sales it’s Salesforce®

Working with people and convincing them to buy the product is very different from operating the sales cloud, fetching the database and making informed decisions on the basis of your CRM. Hence, first thing first, you don’t need a top-notch sales representative to take care of your administration instead, look for a Salesforce® expert who can align your business goals with the Salesforce® objectives. In other words, look for someone who can look beyond the clouds- both literally and hypothetically! To summarize the more you know, the better you decide! And now that we have disclosed all the potential points to look for in a Salesforce® administrator. Hope it will be easier for you to choose the right Salesforce consulting partner for your organization.

If not, no worries, we have always got your back! Connect with us or write to us at askus@hytechpro.com for any queries you may have for your Salesforce® ecosystem.