GDPR (General Data Protection Regulation) – Calls for Action and Improving Customer Experience

The EU General Data Protection Regulation has been finally agreed on after many years of discussion. The GDPR framework will replace 1998 Data Protection Act. It will not be enforced immediately but is likely to become compulsory in the first half of 2018. The fundamental goal of GDPR is to give individuals control over their respective personal data, enforce stricter rules and regulations for the enterprises handling it thereby making sure that companies embrace new technology for processing the inflow of data.

Enhancements in New Regulation

Following are some of the changes that have come up with GDPR.

• Right to be forgotten is the most beneficial right for the employees as it gives them the permission to delete their work if there is no valid reason to retain the information. This rule gives them the right against the risks involved in data protection.
• Business enterprises that are targeting the customers that are residing in EU will be subjected to GDPR.
• GDPR has come up with changes in accountability where the data controllers will be required to maintain documentation, conduct risk assessment reports and employ data minimization measures.
• Data processors will implement various operations including technical and organizational measures to ensure that the data is secured.

Structuring GDPR

GDPR concept needs to be assessed from every perspective including people, process and technology. From the people’s point of view it is essential that the employees must be aware about GDPR framework. The employees of every organization from top to bottom must be given awareness about the GDPR. Executive sponsorship, compliance, training programs are some of the few measures which can be adopted to train the employees for their specific role in the organization. Executing action plans, self-assessment and documenting the output will assist the employees.

The process must incorporate the rules for accessing the personal data, areas where data security can be imposed and then develop plans for filling the gaps.  Technology assessment has not been specified in GDPR. Technologies can be assessed on the basis of data security, action plans being adopted and then the execution must be done. People, processes and technology must be amalgamated together to come up with the appropriate approach for any business.

GDPR in a Nutshell

GDPR is about handling the workflow by ensuring integrity, confidentiality, availability and resilience of customer’s personal data. GDPR (General Data Protection Regulation) has been upcoming talk, about its requirements and potential penalties for non-compliance. I just thought of summarizing information about GDPR in this post. 

• A notification to the required individuals must be send and data protection agency of any breach within 72 hours of becoming aware of such breach.   
• When requested by any EU citizen, remove all personal data and that too within 30 days.
• On any EU citizen request, provide all personal data and information stating how the data has been used within 30 days.
• Communicate the gathering and processing of personal data for specific purposes.
• Verification that someone has been legally provided the permission for the collection and using of personal data.
• Keep records of where all the personal data resides.
• System must be designed in such a form that they have appropriate security measures and data governance processes.
• Develop privacy accountability and responsibilities to all third parties in the ecosystem.
• Penalties will be up to 4% of global revenue.
• There should not be any data breach of Personally Identifiable Information (PII). 

The GDPR will be applicable to all and having a single set of rules will benefit businesses as the communication with multiple authorities is reduced which streamline the processes. Managing large volumes of data might be challenging for the organizations. Therefore, appropriate measures and strategies need to be planned out.  GDPR can completely change organizations, thus improving privacy and security, devising better strategies and more engagement for the users.

HyTechPro, as a Partner

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From Salesforce CRM Consultation to Data Management and Migration to implementation, we hold in-depth expertise. With more than a decade of experience of serving clients across the globe, our customers are enjoying prodigious perks with our Consultation, Customization and Upgradation of salesforce services. Our experts will let you identify where do you stand in the marketplace, what your enterprise needs and what will be your transformation journey map.

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